PIED PIXELS Terms of Service

Article 1: Purpose The purpose of these Terms of Service is to stipulate the rights and obligations, responsibilities, and other necessary matters between PIED PIXELS (hereinafter referred to as the “Company”) and the service user (hereinafter referred to as the “Member”) utilizing the game services and all related networks, websites, and other services provided by the Company (hereinafter referred to as the “Services”). Article 2: Definition of Terms The definitions for the terms used in these Terms of Service are as follows: (1) “Company” refers to the business entity providing the Services. (2) “Member” refers to an individual who enters into a usage agreement in accordance with these Terms of Service and consents to providing their personal information to utilize the service provided by the Company. (3) “Temporary member” refers to an individual who provides only partial information and utilizes only a part of the Services provided by the Company. (4) “Device” refers to any device such as a PC, mobile phone, smartphone, personal digital assistant (PDA), tablet, or other device that can download or install content, or utilize content through a network. (5) “Account information” refers to all information provided by the Member to the Company, including Member information, account nickname and external account information, device information, personal profile (including member ID numbers, emails, nicknames, or profile pictures as provided by third party platform services for user identification purposes), game usage information (i.e., character information, items, levels), and usage fee payment information. (6) “Content” refers to all paid or free digital content related to the Services provided by the Company through the device (i.e., games, network services, applications, game money, or game items). (7) “Open market” refers to the e-commerce environment established to install and pay for game content on the device. (8) “Application” refers to any program downloaded or installed on a device for the purpose of utilizing the Services provided by the Company. (9) “Game services” refers to the Services provided by the Company, which includes games that are played by Members and other related services. (10) “Partnership service” refers to individual or collective services provided by the Company through a partnership agreement between the Company and a third party platform service provider that allow Members to utilize Content on a device based on membership information and profile pictures obtained from the partnering platform. The definitions of the terms used in these Terms of Service, except for those defined in each item of Clause 1, shall be governed by relevant laws and the service-specific policies, and any undefined terms will be interpreted in accordance with general business practices. Article 3: Provision of Information The Company shall display the relevant and necessary information regarding the Company and the Service for the Members. Article 4: Effectiveness and Amendment of the Terms of Service The Company shall post the contents of these Terms of Service in a manner that is easy for a Member to recognize within the game service or on a connected screen. These Terms of Service shall come into effect once the Member indicates their consent by clicking on the confirmation button. In such cases, the important details of these Terms of Service such as the details regarding suspension of Services, subscription withdrawals, refund of overpayments, contract terminations and cancellations, and the Company’s disclaimer policy shall be highlighted in bold, colored, symbolized, or displayed on a separate connected screen for a Member to easily understand. When amending these Terms of Service, the Company shall specify an effective date, the details of the amendment, the reason for the amendment, and notify Members of such on the initial screen of the service or a connected screen at least seven (7) days prior to the effective date (thirty (30) days prior for changes that may be disadvantageous or critical to the member) and for a considerable period after the effective date. However, changes that may be disadvantageous or critical to Members shall be notified to Members in the same manner at least thirty (30) days prior to the effective date and also notified to Members in accordance with Article 30 Paragraph 1. In such cases, the differences between the old and new terms shall be clearly compared and displayed for Members to easily understand. When amending the Terms of Service, the Company shall obtain Member consent and confirmation regarding the application of the amended terms after notifying Members of the amendment. If the Company states in the notice that a Member shall be deemed to have accepted the amended terms should the Member fail to express some other intent or disagreement with the amended terms by the effective date, then the Member shall be considered to have agreed to the amended terms if the Member fails to express their disagreement by the effective date of the amended terms. Each Member has the right to disagree with any amendments, and should a Member disagree to such terms, either the Company or the Member may terminate the service usage agreement. The Company shall provide measures allowing Member to make inquiries and receive responses with regard to the details of these Terms of Service with the Company. The Company may amend these Terms of Service within a scope that does not violate relevant laws. Article 5: Conclusion and Application of the Service Usage Agreement Any individual who wishes to use the Services provided by the Company must enter into a service usage agreement with the Company. The service usage agreement is established when the user applies for usage by providing the personal information necessary for the provision of the Services and agreeing to these Terms of Service, and the Company approves the user’s usage application. In principle, the Company shall approve the use of the Services on a first come first served basis in terms of received applications for service usage. However, in the following cases, approval may be withheld until the relevant matters are resolved: (1) If the Company lacks equipment, finds it difficult to support a specific device, or encounters technical difficulties (2) If there is a malfunction with the Services or a problem with service usage fees or payment methods (3) If it is difficult to approve usage given the Company’s circumstances due to any other reasons similar to those above The Company may decline approval for the usage of the Services, or may restrict the usage of the Services, in the following cases: (1) If the application contains false information or does not meet the application requirements (2) If another person’s information or device is used (3) If a Member who has been subject to restricted usage by the Company re-applies for usage by intentionally terminating the usage agreement during the restriction period (4) If the service is to be used to pursue improper purposes or profits (5) If a Member in a competitive relationship with the Services applies for usage with the intention of undermining the Company’s interests (6) If abnormal or indirect means are utilized to use the Services in a country where the Company does not provide the Services, or if it is necessary to restrict the provision of the Services to certain Members accessing the Services from certain countries or in countries where there are contracts with overseas service providers (7) If the application requests the usage of the Services on a device or an online environment where the Company has restricted the usage of the Services (8) If the application is made with the purpose of engaging in activities prohibited by relevant laws (9) If the application is made for the purpose of disrupting public order or morals, or for improper purposes (10) If approval is deemed inappropriate for any other reasons similar to the above The Company may selectively provide a scope or duration of game service usage based on the information provided by the Member at the time of application. The Company may request additional information from the Member for the provision of selective services or adjustment of the scope of accessible services. Should a minor apply for usage, the Company may request the consent of the minor’s legal guardian. Should a Member complete the process of consenting to these Terms of Service or entering the personal information necessary for usage of the Services, and there are no legitimate reasons to withhold or refuse approval, the Company shall immediately provide the Member with access to the Services. However, should any reasons for refusing approval be discovered at a later date, the Company may restrict usage or terminate the agreement in accordance with the provisions of these Terms of Service. Article 6: Operation Policy The Company may establish an Operation Policy (hereinafter referred to as the “Operation Policy”) to specify the matters necessary for implementing these Terms of Service, the delegated matters within the scope set by these Terms of Service, to protect the rights and interests of Members, and to maintain order within the Services. The Operation Policy shall be posted within the Game service or on a connected screen. When amending the Operation Policy, the Company shall follow the procedures stipulated in Article 4 Paragraph 2. However, should any amendment to the Operation Policy fall under any of the following cases, prior notice shall be given as set forth in Paragraph 2: (1) When amending delegated matters with specifically defined scopes in accordance with these Terms of Service (2) When amending matters not related to the rights or obligations of Members (3) When amending the Operation Policy within a scope that could be anticipated by Members and where there are no fundamental differences between the provisions stipulated in the Operation Policy and these Terms of Service Article 7: Protection and Usage of Personal Information The Company shall strive to protect the personal information of Members in accordance with relevant laws and regulations, and the protection and usage of personal information shall be governed by relevant laws and the Company’s privacy policy. However, the Company’s privacy policy shall not apply to the services provided by third parties that are not services directly provided by the Company. Member status information, nicknames, and photos are considered information registered by the Member to describe oneself during interactions with other Members, and so depending on the nature of the service, this information may be disclosed to other Members, and in cases where the Services are utilized through partnerships, the Member shall be considered to have consented to having the Member’s service usage records be disclosed to third parties along with the Member’s profile and nickname that was used for the partnership service. The Company shall not be held liable for any damages caused by the leakage of personal information due to reasons attributable to the Member. Article 8: Provision of, and Changes to, Member Information In cases where information must be provided to the Company in accordance with these Terms of Service, the Member must provide truthful information, and the Company is not obligated to protect the Member from any disadvantages resulting from providing false information. The Member can view and modify their personal information at any time through the personal information management screen. However, the Member may be restricted from modifying certain information that is necessary for service management, such as the Member’s real name, account identifier (ID), etc. Should there be any changes to the information provided at the time of the Member’s registration, the Member must update the information online or inform the Company of such changes through other means. The Company shall not be held liable for any disadvantages to the Member or others due to the Member’s failure to notify the Company of any changes to their information as specified in Paragraph 2, and should a third party take legal action against the Company or should the Company incur any damages due to such reasons, the Member must resolve the issue at the Member’s own expense and liability. Article 9: Obligations of the Company The Company shall faithfully exercise its rights and fulfill its obligations in accordance with relevant laws and these Terms of Service. The Company shall establish a security system to protect the personal information of Members (including credit information) and ensure the safe usage of the service, and shall disclose and abide by a privacy policy. Except in cases where specified by relevant laws, these Terms of Service, or the Company’s privacy policy, the Company shall ensure that the personal information of Members is not disclosed or provided to a third party. In order to provide continuous and stable Services, the Company shall, while improving the Services, endeavor to repair or restore any equipment failures, data losses, or damage without delay unless there are unavoidable reasons that prevent such repair or restoration such as a natural disaster, emergency, or issues or defects that cannot be resolved with current technology. Article 10: Obligations of Members Members shall comply with the provisions stipulated in these Terms of Service, the Company’s Operation Policy, other regulations set forth by the Company, notices from the Company, and other relevant laws when using the Services. Members shall not engage in the following acts: (1) Providing false information during their application for usage or when changing Member information (2) Buying, selling, transferring, or acquiring cyber assets (IDs, characters, items, game money, etc.) through services not provided by the Company or through abnormal means (3) Modifying applications without receiving special approval from the Company, adding or inserting other programs into applications, hacking or reverse engineering servers, leaking or altering source code or application data, constructing a separate server, or arbitrarily changing or misappropriating parts of the website to impersonate the Company (4) Purchasing paid content using another person’s credit card, wired/wireless phone, or bank account, or engaging in any fraudulent acts related to payments or the unauthorized usage of another Member’s ID and password (5) Collecting, storing, posting, or distributing another Member’s personal information without permission (6) Engaging in or inducing gambling, exchanging or posting obscene or vulgar information, providing connections (links) to obscene websites, sending or distributing words, sounds, writings, pictures, or videos that may cause shame, disgust, or fear to others, and other usage of the Services in an unhealthy manner (7) Using the Services for profit, sales, advertisement, promotion, political activities, election campaigns, or other purposes than the original purposes of the Services without authorization (8) Unauthorized reproduction, distribution, promotion, or commercial usage of information obtained using the Company’s Services, or exploiting known or unknown bugs when using the Services (9) Deceiving others for personal gain, causing harm to others in relation to the usage of the Company’s Services, manipulating outcomes, or forcibly terminating a game thereby affecting game results (10) Infringing on intellectual property rights (including patents, trademarks, and other rights), trade secrets, or likeness rights of the Company or other parties, damaging the reputation of others, or causing harm to others (11) Intentionally transmitting, posting, distributing, or using viruses, computer code, files, programs designed to interfere with or harm the normal operation of computer software, hardware, or telecommunications equipment, or information (computer programs) that is prohibited from being transmitted or posted by law (12) Producing, distributing, using, or advertising computer programs, devices, or equipment not provided or authorized by the Company (13) Impersonating a Company employee or operator, posting articles or sending emails using another person’s name, or impersonating someone else and falsely claiming relationships with others (14) Interfering with the Company’s business or damaging the Company’s reputation (15) Transmitting, posting, or distributing information, sentences, shapes, sounds, or videos of obscene and/or vulgar content in violation of applicable laws (16) Engaging in acts that violate any relevant laws, public order and good morals, or other socially accepted norms Members shall not engage in business activities that generate financial benefits for themselves or others using the Services without prior approval from the Company, and Members shall be responsible for any consequences resulting from such business activities. Should a third party raise objections or claim damages against the Company due to such business activities, the Member must indemnify the Company at the Member’s own expense and liability, and should the Company suffer any damages, the Company may claim compensation for the damages caused by such business activities from the Member, except in cases where the Company intentionally facilitated such damages, such damages resulted from the Company’s negligence, or the Company failed to take measures to prevent such damages. Members shall be responsible for managing their own accounts and devices, and shall not allow access to others. The Company shall not be held liable for any damages resulting from the poor management of Member accounts or device authentication methods, or allowing access to others. Members shall use payment password functions provided by each open market to prevent unauthorized payments. The Company shall not be held liable for any issues arising as a result of the Member failing to set up payment passwords. The Company may specify the specific details regarding the following actions, and Members shall comply with such: (1) Account names, character names, guild names, and any other names used within the Services (2) Chat content and methods of chatting (3) Bulletin board usage and methods of using the Services (4) Policies related to third party platforms (5) Other matters deemed necessary for the operation of the Game services by the Company within a scope that does not infringe on the fundamental rights of Members when using the Game services Article 11: Provision of Services In accordance with the provisions of Article 5, the Company shall provide the Services to Members immediately upon completion of the usage agreement. However, for certain services, the Company may commence the provision of the Services on a designated date as necessary. When providing Game services to Members, the Company may also provide additional services along with the Services specified in these Terms of Service. The Company may differentiate service usage by categorizing Members into different grades based on usage time, frequency, and scope of services provided. Article 12: Use of Services Game services shall be provided during the designated hours based on the Company’s business policies. The Company shall inform Members of Game service hours in a suitable manner on the initial screen of the game application or through Game service notices. Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Services in the following cases. In such cases, the Company shall provide prior notice of the reasons and duration of the suspension of Services on the initial screen of the game application or through Game service notices. However, should there be unavoidable circumstances that prevent prior notice from being given, the Company may provide notice after the fact: (1) If necessary for system operations, such as regular system maintenance, server expansion and replacement, or network instability (2) If necessary to respond to electronic intrusion incidents such as hacking, communication accidents, abnormal game usage activity by Members, or unforeseen Game service instability (3) If it is impossible to provide normal service due to power outages, service equipment failures, service usage surges, or the maintenance or inspection of equipment by telecommunications carriers (4) In case of situations beyond the Company’s control, such as wars, civil unrest, natural disasters, or other national emergencies The Company shall provide the Services through a dedicated application or network for devices. Members may download and install the application or use the Services via the network for free or for a fee. For paid content, the specified fee for the respective service must be paid prior to usage. When downloading the application or using the service through the network, additional charges as specified by the Member’s mobile carrier may apply. The Services provided through the downloaded and installed application or network service shall be tailored to the characteristics of the device or mobile carrier. In the case of changes to devices, numbers, or overseas roaming, usage of all or part of the content may be restricted, and the Company shall not be held liable in such cases. For services provided through downloaded and installed applications or network services, background operations may occur. In such cases, additional fees may apply depending on the characteristics of the device or mobile carrier, and the Company shall not be held liable for such fees. Article 13: Changes to, and Suspension of, Services The Company may change all or part of the Game service as needed for operational or technical reasons, such as introducing new content or installing various bug patches, and such changes shall be announced within the Game service prior to implementation. However, should urgent changes be required to fix bugs or errors, or when providing an emergency update, or when making changes that are not considered material, the Company may notify Members of such changes after the fact. Should it become difficult to continue the Game services due to critical managerial or technical reasons such as the discontinuation of the business as a result of a business transfer, spin-off, or merger, the expiration of a game provision contract, a significant decline in profitability of the game service, etc., the Company may suspend all Services, and in such cases, the Company may stop providing such Services after announcing the suspension thirty (30) days in advance. The suspension date, reason for suspension, and compensation conditions shall be announced on the initial screen of the game application or on a connected screen, and Members shall be notified in accordance with Article 30 Paragraph 1 at least thirty (30) days prior to the suspension date. In the case of Paragraph 2, the Company shall establish and operate a dedicated customer center to handle customer inquiries and process refunds for a designated period of at least thirty (30) days after the suspension of services and refund any unused or remaining paid items following Article 27 Paragraph 3. Article 14: Collection, Etc., of Information The Company may store and retain logs of chats between Members, and such information shall be stored only by the Company. The Company may access this information only for the purposes of resolving disputes between Members, handling complaints, or maintaining game order. Third parties may access this information only when granted proper authority by law. Should the Company or a third party access chat logs in accordance with Paragraph 1, the Company shall notify the relevant Members of the reason and scope of access in advance. However, should it be necessary to access this information in order to investigate, process, or verify activities that are prohibited in accordance Article 10 Paragraph 2 or in relation to relief from harm resulting from such activities, such notice may be provided at a later date. To ensure the smooth and stable operation of the Services and to improve the quality of the Services, the Company may collect and utilize the device information of Members (settings, specifications, operating system, version, etc.) excluding personal information. For the purposes of service improvement and introducing new services to members, the Company may request additional information from Members. Members may accept or reject such requests, and should the Company make such a request, the Company shall notify Members that they are allowed to reject the request. Article 15: Provision of Advertisements With respect to the operation of the Services, the Company may display advertisements within the Game services. Furthermore, the Company may send advertisement information via email, text message service (LMS/SMS), push notifications, and other methods only to Members who have consented to receiving such information. Members may decline to receive such information at any time, and the Company shall not send advertising information to the Members who have indicated such a preference. Banners or links within the Services provided by the Company may be connected to advertisements or services offered by third parties. In cases where advertisements or services provided by third parties are connected via banners or links as set forth in Paragraph 2, the services provided through such means are not within the scope of the Company’s Services, and therefore, the Company cannot guarantee their reliability or stability and shall not be responsible for any damages incurred by Members as a result of such services. However, this shall not apply in cases where the Company intentionally facilitates such damage, such damage results from the Company’s gross negligence, or where the Company failed to take appropriate measures to prevent such damage. Article 16: Attribution of Copyrights The Game services and/or Content are licensed to the Member, not sold. The Company grants the Member a personal, limited, non-transferable, revocable and non-exclusive license to use the Game services and/or Content to which the Member has access for his/her non-commercial use, subject to compliance with these Terms of Service. Copyrights and other intellectual property rights with regard to the Content and/or the Game services shall belong to the Company. Members shall not use, for commercial purposes, any information obtained while using the Services provided by the Company where the intellectual property rights are attributed to the Company or the provider of such information, or allow others to use such information by means of reproduction or transmission (including editing, publishing, performance, distribution, broadcasting, or creation of secondary works), without prior consent from the Company or the relevant information provider. Members shall allow the Company to use any communications, including text conversations, images, sounds, and all materials and information (hereinafter referred to as “user content”) regarding the Game services that Members display within the game, or were uploaded or transmitted by other Members through the game application or service, in the following manner: (1) Use, modify, or transform such user content (including publishing, reproducing, performing, transmitting, distributing, broadcasting, and creating secondary works in any form with no limitations on the duration and region of use) (2) Not to sell, rent, or transfer user content for transactional purposes without obtaining prior consent from the Member who created the user content in question The Company shall not use user content that is not visible within the game or integrated with the Game services (e.g., posts on general bulletin boards) without the explicit consent of the Member, and Members may delete such user content at any time. Should the Company determine that a particular post constitutes defamation or an invasion of privacy, or falls under one of the prohibited acts outlined in Article 10 Paragraph 2, the Company may delete or move the post, or reject it from being posted, without prior notice. Members whose legal interests have been infringed due to information posted on a bulletin board operated by the Company may request that the Company delete the information or post a response. In such cases, the Company shall promptly take the necessary measures and provide notice of such to the requesting Member. This Article shall remain effective while the Company operates the Game services and shall continue to apply even after a Member withdraws from the Services. Article 17: Purchasing Paid Content, Period of Usage, and Usage of Paid Content Paid content purchased by Members within the Game services can only be used on the device where the application was downloaded or installed. The period of usage for paid content purchased by Members shall follow the period specified at the time of purchase. However, should the Services be suspended in accordance with Article 13 Paragraph 2, the period of usage for paid content without any specified period of usage shall be until the date of service suspension as announced in the notice of service suspension. Article 18: Test Services Before officially commercializing a new service, the Company may offer test services (hereinafter referred to as “test service”) to Members for a certain period. The target audience, duration, and related details of the test service shall be announced separately through notices in the respective Game services. For the stable provision of the service, changes, additions, and deletions of game data may be made during the test service, and upon conclusion of the test service period, all data related to the test service, including game money, characters, and other relevant data acquired by the Member, shall be deleted. Additionally, should any unexpected issues arise during the test service, the Company may suspend the test service without prior notice. The test service is a temporary service provided free of charge, and the Company shall not be liable for any damages incurred by Members as a result. However, this shall not apply should the Member incur damages as a result of the Company’s intent or gross negligence. Article 19: Partnership Services The Company may partner with a third party platform service provider to allow Members to use the Services with partnership service features applied. Before using the Game services, Members must consent to the provision and utilization of the personal information necessary for the provision of the Services, including personal profiles from third party platforms. Should Members fail to provide such consent, they may be restricted from accessing certain services. The Company may offer various game services with partner companies. Should a Member who has signed up for multiple services desire the termination of the usage of the Services, the Member must withdraw (terminate membership) from each subscribed service separately. Since partnership services are provided by using Member information from partner companies, should a Member lose one’s membership status or withdraw from being a member with the partner company, the Member’s usage and game records regarding the partnership service may not be transferrable, and the Company shall not be liable for such losses. When deleting installed content, performing a thorough check is recommended before performing said deletion as the Member’s items and usage information may also be deleted. Article 20: Credit The Company may provide Credits to enhance Members' convenience in service usage. The validity period of Credits shall be notified within the individual game service or on a connected screen. Upon expiration, the Credits shall be removed. The name of the Credits may vary depending on the game service, and Members may use such Credits only within the respective game service in which they were granted. The Company may discontinue the provision of Credits due to managerial and/or technical reasons. In such cases, the Company shall notify Members at least thirty (30) days in advance through the game service or on a connected screen. Should the circumstances specified in Paragraph 4 arise and/or the usage agreement is terminated due to reasons attributable to the Member, the Credits shall be removed. Article 21: Service Usage Restrictions for Members Members shall not violate their obligations as outlined in Article 10 of these Terms of Service, and should a Member commit such a violation, the Company may impose usage restrictions including but not limited to restricting the Member’s access to the Services, deleting related information (posts, photos, videos, etc.), and other measures as designated below. Specific reasons and procedures for usage restrictions shall be determined by the operation policies of each individual game in accordance with Article 22 Paragraph 1: (1) Restriction of certain privileges: Limiting certain privileges, such as chat, for a specified period (2) Character usage restriction: Limiting usage of the Member’s character for a specified period or permanently (3) Account usage restriction: Limiting usage of the Member’s account for a specified period or permanently (4) Member usage restriction: Limiting the Member’s usage of all Game services for a specified period or permanently Members shall be liable for any damage caused to the Company or other Members due to any reasons attributable to them as set forth in the preceding paragraph. The Company may suspend the usage of Services with regard to the relevant account until an investigation of any the following is completed: (1) Receipt of a legitimate report that the account has been hacked or stolen (2) Account is suspected of being used for illegal activities, such as using illegal programs or engaging in unlawful activities (3) Temporary measures regarding the usage of the Services is necessary due to any other reasons equivalent to the above Once an investigation as referred to in Paragraph 4 is completed, in the case of paid game services, the Company shall extend the Member’s usage time for the duration of the suspension or provide compensation through equivalent paid services. However, this shall not apply should the Member be found to have been associated with the reasons outlined in Paragraph 4. If the Company’s usage restrictions are found to be justifiable, the Company shall not provide compensation for any damages incurred by a Member as a result of said usage restrictions or contract termination, and no compensation or refunds shall be provided for any remaining balances or unused periods with regard to paid services. Should three (3) or more accounts owned by a Member become subject to the measures outlined in Paragraph 1 due to violations of the Member’s obligations as stipulated in Article 10, the Company may impose usage restrictions on all of the accounts held by the Member in question. Article 22: Reasons and Procedures for Usage Restriction Measures The Company shall set the specific reasons and procedures for usage restriction measures as outlined in Article 21 Paragraph 1 in its Operation Policy, taking into account the content, severity, frequency, and consequences of the prohibited activities specified in Article 10 Paragraph 2. Should the Company impose usage restriction measures as specified in Article 21 Paragraph 1, the Company shall provide advance notice of the following details to the Member in question. However, should urgent action be necessary, such notifications may be given after the fact: (1) Reason for the usage restriction measure (2) Type and duration of the usage restriction measure (3) Method for filing an objection to the usage restriction measure Article 23: Procedure for Objecting to Usage Restriction Measures Should a Member wish to file an objection against usage restriction measures imposed by the Company, the Member in question must submit an objection form stating the reasons for such objection to the Company in writing, via email, or by other comparable methods within fourteen (14) days of receiving the notification of the measures. The Company shall respond to a filed objection as set forth in Paragraph 1 in writing, via email, or by other comparable methods within fifteen (15) days of receipt. However, should the Company be unable to respond within this time frame, the Company shall notify the Member of the reasons for the delay and the expected timeline to process the objection. Should the reason for the objection be found to be valid, the Company shall take appropriate measures accordingly. Article 24: Payments The imposition and payment of purchases for content shall, in principle, follow the policies or methods determined by the mobile carrier or open market operator. Additionally, the limits for each payment method may be assigned or adjusted in accordance with the policies set by the Company or the open market operator, or by government guidelines. When payment for content is made in a foreign currency, the actual billed amount may differ from the price displayed in the service store due to exchange rates and fees. Article 25: Member’s Withdrawal of Subscription and Impact Members who have entered into purchase contracts for paid content with the Company can withdraw their subscription without any additional fees or penalties within seven (7) days from the later date of either the purchase contract date or the date the content in question becomes available for use. Members cannot withdraw subscriptions according to Paragraph 1 against the Company’s will in the following cases: (1) If the paid content has been used or applied immediately upon purchase. (2) If additional benefits are provided, and such additional benefits have been used (3) If the act of opening the content itself is considered as usage, or if the content’s utility is determined upon opening (4) If the content is a gift from others, provided for free through Company events, or obtained during the use of the Services (5) If any part of bundled content is used or applied Regarding content for which the withdrawal of the subscription is not possible in accordance with Paragraph 2, the Company shall clearly indicate this in an easily noticeable location for Members and provide trial usage products for such content (such as temporary usage or trial versions), and if the provision of trial versions is difficult, the Company shall provide relevant information regarding the content to ensure that the Member’s option to withdraw from the subscription is not prevented. Should the Company fail to take such measures, the Member may withdraw their subscription despite the reasons provided in Paragraph 2. Notwithstanding Paragraphs 1 and 2, should the purchased paid content differ from the displayed or advertised content or not be fulfilled in accordance with the purchase contract, the Member may withdraw their subscription within three (3) months from the day the content became available for use or within thirty (30) days from the day the Member became aware or could have become aware of the issue. When a Member withdraws their subscription, the Company shall verify the purchase details through the platform or open market operator. The Company may contact the Member using the information provided to confirm the legitimate cause for withdrawal and may request additional evidence. Should a subscription withdrawal be made according to the provisions of Paragraphs 1 to 4, the Company shall promptly retrieve the paid content from the Member and refund the relevant amount within three (3) business days. In such cases, should the Company delay the refund, the Company shall pay interest in arrears as calculated by multiplying the period of the delay by the interest rate specified in the “Act on Consumer Protection in Electronic Commerce” and Article 21-3 of its Enforcement Decree. Should a minor enter into a purchase contract for content on a device, the Company shall provide notice that the contract may be canceled by the minor or the minor’s legal guardian should the contract fail to obtain the guardian’s consent, and should the minor enter into a purchase contract without the legal guardian’s consent, the minor or the legal guardian may cancel the contract with the company. However, should the minor use his or her own assets permitted for disposition within a certain scope by the legal guardian to purchase the content, or deceive the Company into believing that the minor is an adult or that the minor obtained a legal guardian’s consent, the contract cannot be canceled. Whether a minor is the contracting party for the purchase of the content shall be determined based on the device from which the payment is made, the information of the person who made the payment, and the name on the payment method. The Company may request documentation proving the minor’s identity and the relevant legal guardianship to validate the legitimacy of the cancellation. Article 26: Refund of Overpayments In the event of an overpayment, the Company shall refund the amount of the overpayment to the Member. However, should the overpayment be solely caused by the Member without any intention or gross negligence by the Company, the actual costs incurred for the refund shall be borne by the Member within a reasonable range. Payments made through an application shall follow the payment methods provided by the open market operator. Should an overpayment occur during the payment process, the refund request should be directed to the Company or the open market operator. However, if the open market operator’s policy and system allow for the provision of assistance with respect to the refund process, the Company may handle or assist with the refund in question. Refunds shall be processed in accordance with the refund policies of the respective open market operator or the Company, depending on the type of operating system of the device through which the service is utilized. Fees incurred from downloading an application or using network services (call charges, data charges, etc.) may be excluded from the refund. To process the refund of overpayments, the Company may contact the Member using the information provided by the Member to request necessary information. The Company shall refund the due amount within three (3) business days from the day the Company receives the necessary information from the Member. Article 27: Termination of Agreement Should a Member wish to terminate the usage agreement, the Member can request withdrawal by accessing the relevant menu on the service page or by contacting the customer center, and upon completion of withdrawal, all of the Member’s usage information (scores, characters, items, game money, etc.) shall be deleted and cannot be recovered. However, the Company may restrict immediate withdrawal for a certain period of time after the Member’s request to prevent the fraudulent usage of the Services, etc. Should the Company find it difficult to maintain the agreement due to major grounds such as a Member engaging in activities that are prohibited under these Terms of Service, operation policies, or service policies, etc., the Company may suspend the Services or terminate the usage agreement after giving prior notice and setting a grace period. Refunds and compensation for damages with regard to Paragraphs 1 and 2 shall be handled in accordance with the “User Protection Guidelines for Content.” To protect the personal information of Members who have not used the Company’s Services for one year since the last day of their use of the Services, the Company may terminate the agreement and take necessary measures such as destroying or separately storing personal information, etc. In such cases, the Company shall notify the Member of the fact that such actions will be taken, the personal information storage period, and the items of personal information that will be stored at least thirty (30) days before the action is taken. Should a Member terminate the usage agreement, all data, including the Member’s account information, shall be destroyed immediately, except in cases where the Company is required to retain Member information in accordance with relevant laws and Privacy Policy. Article 28: Compensation for Damages Should the Company or a Member violate these Terms of Service and cause damage to the other party, the responsible party shall be liable for providing compensation for such damage. However, this shall not apply in the absence of intent or gross negligence. Should the Company enter into a partnership agreement with an individual service provider and provide separate services to a Member, and the Member in question agrees to the terms of service of the separate service, the individual service provider shall be responsible for any damage caused to the Member in question due to the intent or gross negligence of the individual service provider. Article 29: Limitations on Company’s Liability The Company shall not be held liable for providing the Services should it be unable to do so due to a network unavailability or malfunction, natural disasters, national emergencies, power outages, or other force majeure events. The Company shall not be liable for any disruption, suspension, usage restriction, data deletion, or malfunction of the Services that are caused by a Member’s intentional actions or negligence. However, this shall not apply should the Member have legitimate grounds or was subject to unavoidable circumstances. The Company shall not be held liable for issues arising from maintenance, replacements, regular inspections, construction, or other similar events related to service equipment, or due to the usage environment of various wired and wireless devices such as Member devices or PCs. However, this shall not apply if such damage was intended by the Company or caused due to gross negligence. The Company shall not be liable for the reliability or accuracy of information or materials posted by Members in relation to the Services unless there was an intent for such or gross negligence by the Company. The Company shall not be held liable for any disadvantages or loss of information arising from Members changing their personal information (including account information) unless there was intent for such or gross negligence by the Company. The Company shall not be held liable for third party payments caused by a Member’s failure to manage their own device passwords or passwords provided by open market operators. However, this shall not apply should such damage be intended by the Company or caused due to gross negligence. The Company is not obligated to intervene in transactions or disputes arising between Members or between a Member and a third party through the usage of the Services, and shall not be responsible for any damages resulting from such matters. The Company shall not be liable for any damages incurred by Members related to the usage of free services. However, this shall not apply should such damage be intended by the Company or caused due to gross negligence. The Company shall not be held liable for a Member failing to obtain, or losing, any anticipated gain arising from the use of the Services. The Company shall not be held liable for any loss of Members’ in-game experience points, ranks, items, or in-game currency. However, this shall not apply should such damage be intended by the Company or caused due to gross negligence. The Company shall not be held liable if a Member is not able to use all or part of any content due to changes with devices, device numbers, operating system (OS) versions, overseas roaming, or a change in carriers. However, this shall not apply should such damage be intended by the Company or caused due to gross negligence. The Company shall not be held liable if a Member deletes content or account information that is provided by the Company. However, this shall not apply should such damage be intended by the Company or caused due to gross negligence. The Company shall not be held liable for any damage incurred by temporary members while using the Services. However, this shall not apply should such damage be intended by the Company or caused due to gross negligence. Article 30: Notices to Members The Company may provide notices to Members through Members’ email addresses, electronic memo, in-game messages, or text messages (LMS/SMS). For notifications to all Members, the Company may substitute the notice set forth in Paragraph 1 by posting a notice within the game service or through a on-screen pop-up for seven (7) days or more. Article 31: Supplementary Provisions The Company may establish separate terms of service and operation policies for individual game services (hereinafter referred to as “individual service terms of service”), and should the provisions of such individual service terms of service come into conflict with these Terms of Service, the individual service terms of service shall take precedence. Matters not specified in these Terms of Service and any interpretations of these Terms of Service shall be governed by the individual service terms of service, relevant laws, and/or customary practices. Article 32: Governing Law and Jurisdiction Any litigation raised between the Company and a Member shall be governed by the laws of the Republic of Korea. The court having jurisdiction over disputes arising between the Company and a Member shall be the court determined in accordance with the procedures prescribed by relevant laws. Should the game be used in regions outside of the Republic of Korea, different laws may apply. In such cases, the laws of the respective region shall apply to these Terms of Service to the extent required by the relevant jurisdiction. Article 33: Handling of Member Complaints and Dispute Resolution For the convenience of Members, the Company shall provide information within the Game service or on a connected screen regarding how to submit Member suggestions or complaints. The Company shall operate dedicated personnel to handle such Member suggestions and complaints. If a Member suggestion or complaint is objectively recognized as valid, the Company shall handle the matter promptly within a reasonable time frame. However, should said handling take a significant period of time, the Company shall notify the Member of the reason for the delay and the anticipated handling schedule within the game service or in accordance with Article 30 Paragraph 1. Should a dispute arise between the Company and a Member that is to be mediated by a third party dispute resolution agency, the Company shall faithfully provide evidence of any measures taken such as usage restrictions, etc., and may follow the mediation of the dispute resolution agency. Article 34: Miscellaneous These Terms of Service have been translated into other languages for the convenience of Members. In the event of any discrepancies between the English version and any translated versions, the English version shall take precedence. However, for Korean Members, the Korean Terms of Service shall take precedence. Effective Date: Mar 12, 2026